Delivery
From our workshop to your tabletop
Pre-orders
When you place a pre-order with us, your order will be dispatched alongside the other pre-orders placed during the same promotional period. Pre-orders may not be dispatched until the promotional period has closed and the products have been manufactured.
The manufacturing lead time will depend on the product and the total number of units included in the pre-order. To ensure that we can fulfil orders within the estimated timescale given, we may limit the number of pre-orders available during a promotional period.
The estimated dispatch date will be clearly indicated on the relevant product page before you place your order.
Where we deliver
We currently deliver within the UK, Australia, New Zealand, USA & Canada. However, if there is enough interest elsewhere, we will be delighted to be able to send our products far and wide in the near future - be the first to know by subscribing for updates here.
If you are a retailer (especially those in the EU) we'd love to hear from you so we can enhance people's gaming experience the world over! Drop us a message via our contact page.
Delivery Timescales
Orders are normally dispatched on the same working day when placed before 1pm, Monday–Saturday. Orders placed after 1pm, on Sundays or on bank holidays will normally be dispatched on the next available collection day.
UK 🇬🇧
Our default shipping service is Royal Mail 2nd Class, which aims to deliver within 3 working days. This service does not include full parcel tracking.
Australia 🇦🇺 , New Zealand 🇳🇿 , USA 🇺🇸 , Canada 🇨🇦
Our default shipping service is Royal Mail International Standard, which aims to deliver to your country's border within 6-7 working days (additional time should be expected for your order to pass through customs). Most orders will arrive at your door within 11-15 working days after dispatch. This service does not include full parcel tracking.
These are delivery aims rather than a guarantee, and deliveries may take longer during particularly busy periods, around bank holidays, or due to circumstances outside our control.
If we're experiencing an especially busy period, delivery timescales may be longer, but this will be made clear before you checkout.
If your order hasn't arrived within 2 working days after the expected delivery date, please contact us and we'll be happy to look into it.
Order Quantities
We've gone to great lengths to ensure that even if you order contains just one item, the postage & packaging costs are minimal.
To keep the package as light as possible, orders containing a single item won't include a printed packing slip. Nevertheless, your order confirmation email will contains all the information you need.
When you order many items, we'll combine postage wherever possible. Orders containing more than 23 items will be split into multiple packages to remain within Royal Mail's applicable size and weight limits. If this is the case, each package will come with its own packing slip to show you which items should be in each package.
If you're looking for information on returns, you can find it here.