FAQ & Contact
We'd love to hear from you
We have a few ways you can get in touch:
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Can't find the info you're looking for?
- Peruse our FAQs
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Need to ask a question or get help with your order?
- Ask us to help, or see our returns info.
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Have a suggestion on how we can improve? Or want to tell us what wargaming woes you'd love to see us tackle next?
- Drop a note in our suggestion box
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Want to give us some feedback on our products?
FAQs
Currently, Dragontail products are only available directly from our website.
We’ll announce pre-order dates for future products on our website and social media. To be the first to know, subscribe for updates via email.
The current pre-order for the Dragontail Infantry Edition closes on 22 November 2026, with orders being dispatched on or before 7th December 2026.
You can click the "Notify Me" button on the product you're interested in and we'll send you an email as soon as it's available again.
We don't currently accept Klarna or Clearpay.
We do however offer lots of alternative payment methods including all major credit and debit cards, apple pay, google pay, paypal and paypal pay later.
We currently deliver to the UK, Australia, New Zealand, USA & Canada.
We're working on sending our products to the rest of the world. You can subscribe for updates here and you'll be the first o know when we can delivery to your country.UK - Royal Mail 2nd Class, which aims to deliver within 3 working days. This service does not include full parcel tracking. From £1.97.
Australia, New Zealand, USA & Canada - Royal Mail International Standard, which aims to your country's border deliver within 6-7 working days (additional time should be expected for your order to pass through customs). This service does not include full parcel tracking. Price is country-specific and is calculated in your basket before checkout.
For now, these are our only delivery options, but more will be added once all pre-orders have been fulfilled.
UK - Orders are sent by Royal Mail 2nd Class, which aims to deliver within three working days.
Australia, New Zealand, USA & Canada - Orders are sent by Royal Mail International Standard, which aims to deliver to your country's border within 6-7 working days (additional time should be expected for your order to pass through customs). Most orders will arrive at your door within 11-15 working days after dispatchTracking is not currently available for our standard delivery options.
Royal Mail delivery timescales are an aim rather than a guarantee. Delivery times can be delayed by bank holidays and busy periods such as Christmas time.
It's also worth noting that, due to Ofcom’s reforms to the Universal Service, Royal mail now operates a week-A/week-B system for delivering letters (which includes "large letters" such as the ones we send). This means that, depending on the week, your delivery could take an extra day.
In any case, Royal mail aim to deliver 99% of 2nd Class mail within 5 weekdays. If you haven't received your order after 5 working days, please contact us below and we'll be happy to help.
To help resolve your request as quickly as possible, please fill in our contact form and describe your request as fully as possible, attaching any relevant photos.
Where possible, please use the email address which was used to place the original order, so that we can match your request and order together. In addition, we may ask you to provide proof of purchase so that we can locate your order.
We will be in touch within 2 working days.
For more detailed information, please read our returns policy.